Customer story
Urbansitter
See how UrbanSitter is using Evident to improve the experience of their community of parents and babysitters.
3 into 1
Consolidating 3 systems into 1
Automatic background checks
- Vendors consolidated into one integration
- 3 into 1
- Screenings a year
- ~100K
- Runs inside UrbanSitter's own experience
- White-label
Problem:
At a glance
- Community
- Families and babysitters
- Use case
- Sitter identity, driving, and background screening
- Scale
- About 100,000 screenings a year
- Challenge
- Manual screening across three vendors
- Solution
- One white-labeled integration inside UrbanSitter's own platform
- Result
- Three vendors replaced by a single integration
UrbanSitter connects families with babysitters, so every new sitter has to clear a high bar before a parent ever sees their profile. UrbanSitter wanted an automated way to qualify applicants at that bar.
Its earlier process was manual and semi-automated. It spanned three vendors, manual background checks, and hand review, which cost extra time and money.
How it works
UrbanSitter started with Evident for identity verification and motor vehicle records, then added background checks on the same integration. Sitters complete everything in a fully white-labeled experience that sits inside UrbanSitter's own platform. It feels like part of UrbanSitter, not a handoff to a third party, and it holds the same consumer-grade bar as the rest of the product.
Background checks run automatically, and results are assessed against UrbanSitter's own criminal policy. Sitters upload their information directly in the Evident app. The result is one integration point instead of three vendors, so UrbanSitter can focus on running its business.
Verification for marketplaces where trust is the product
In a two-sided marketplace, verification sits on the critical path. Screen too slowly and good supply drops off before the first booking. Screen carelessly and one bad actor can undo a community's trust. Add friction and people abandon the flow.
Marketplace trust and safety teams need all three at once: speed, accuracy, and ease of use. That is what Evident is built for. One integration, checks that run automatically, and a verification experience that matches the platform around it.
Before and after
| Area | Before Evident | After Evident |
|---|---|---|
| Vendors | Before EvidentThree different vendors | After EvidentOne integration point |
| Background checks | Before EvidentRun manually | After EvidentRun automatically |
| Screening policy | Before EvidentApplied by hand | After EvidentResults assessed against UrbanSitter's own criminal policy |
| Identity and driving checks | Before EvidentSpread across vendors | After EvidentIdentity verification and motor vehicle records in the same flow |
| Sitter information | Before EvidentReviewed by hand | After EvidentUploaded directly in the Evident app |
| Sitter experience | Before EvidentSeparate steps across systems | After EvidentFully white-labeled, inside UrbanSitter's platform |
| Onboarding | Before EvidentManual and semi-automated | After EvidentAutomated, so families and sitters connect faster |
Urbansitter
“As we scale our business, Evident gives us a seamless and secure way to get the verified information we need, improving the experience and peace of mind of our community of parents and babysitters.”
- Pam Janusz
VP of Member Services at UrbanSitter
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