Customer story
TravelCar
See how TravelCar uses Evident’s verification platform to efficiently streamline their onboarding process.
ID + MVR
Identity and driving records in one workflow
Owners and renters verified
- In one workflow
- ID + MVR
- Three ways to connect
- API, app, or portal
- Both sides of the marketplace verified
- Owners + renters
Problem:
At a glance
- Community
- Vehicle owners and renters
- Use case
- Identity verification and motor vehicle records
- Challenge
- Manual identity verification and records access, as TravelCar expanded in the U.S.
- Solution
- Evident's Identity Assurance Platform: document scanning and motor vehicle records in one workflow
- Result
- Qualified owners and renters onboarded faster
TravelCar needed an identity verification solution that met its requirements and helped reduce fraud on its platform. Every owner and renter has to be verified before a trip, so verification sits directly on the path to a booking.
As TravelCar expanded in the U.S., its manual identity verification, and its access to motor vehicle records, took more time and cost more than it could afford to keep scaling.
How it works
TravelCar uses Evident's Identity Assurance Platform to streamline document scanning and motor vehicle record retrieval. Evident analyzes the front and back of a driver's license, passport, or ID card for authenticity, and fills in personal information from the document automatically, so people don't retype it. Motor vehicle records confirm the status of a license, along with the dates and descriptions of any violations, suspensions, or revocations.
Together, that reduces the time and resources TravelCar spends collecting information, so it can verify users, scale, and onboard qualified owners and renters faster. TravelCar can connect through the API, the Evident app, or the portal.
Verification for marketplaces that depend on who's behind the wheel
In a vehicle marketplace, trust, safety, and insurance all come back to one question: who is this driver? Verification has to be fast enough that good owners and renters finish sign-up, accurate enough to catch a forged or invalid license, and simple enough that nobody drops out halfway through.
That balance of speed, accuracy, and ease of use is what Evident is built for. Document checks and driving records run in one workflow, so marketplaces can grow without adding manual review.
Before and after
| Area | Before Evident | After Evident |
|---|---|---|
| Identity verification | Before EvidentManual | After EvidentDocument scan that checks authenticity of the front and back of the ID |
| Information collection | Before EvidentEntered by hand | After EvidentCaptured from the ID automatically |
| Motor vehicle records | Before EvidentTime- and cost-intensive to access | After EvidentRetrieved in the same workflow |
| Fraud exposure | Before EvidentManual checks on a growing platform | After EvidentDocument authenticity checked up front |
| Onboarding | Before EvidentSlowed by manual steps | After EvidentQualified owners and renters onboarded faster |
| U.S. expansion | Before EvidentManual process to scale | After EvidentOne workflow that scales with the business |
TravelCar
"Working with Evident has allowed us to streamline our identity verification process, enabling us to onboard qualified drivers to our platform more quickly."
Shant Mouradian
VP of U.S. Operations, TravelCar
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